Delivery & Refund

Ordering & Payment

Ordering on the store,  price shown are for the item’s only. 
additional charges will shown on checkout.
we listed out each cost: 
depending on the payment method & chosen shipping method.
(1)  Handling & Package $10 ( For Kit set only ) :
       Fulfillment cost,  packaging & arrange your shipment
(2)  Shipping expense insurance $5 ( For Kit set only ):
       Guarantee of success shipping,  to unforseen the 3x expenses of,
       cancellations & shipping returns due any errors / accident / custom
       issue, during the whole process.  
(3)  Credit Card fee 5.2% ( Apply to all item )
       It’s the average sum of all charges taken by card process organisation.
       Included the 1% international exchange fee.

Order on the Peakcoffee.cc, would mean you’re supporting prototype
development on your our risk.  We don’t support any sort of warranty & refund. 

Refund is done on extreme case,  also 2 charges will apply,
if we do able offer you refund.   


Each batch of The Gaggiuino Kit set,  we’ll provide the most updated parts, components & latest PCB production. 

Ensure the most quality assurance possible, small volume custom made,
is the only way every batch would get the latest dev. updated kit.

Your order will be assembled in batches, based on order is received 

Lead time mentioned on front page, its only estimated !

Actual time, may vary & change due to any single factor:

  • Quality on each custom made components batch
  • Suddenly high volume of order received ahead
  • Hardware & development update / transition
  • Peak / Holiday Season

Production & Fulfillment Timeline Breakdown :-

( Each Production run – usually take 2 weeks )
( Prep, QC, Pre-Pack & Final Pack – take 1 week )
( Final fulfillment – Labelling – boxing – sending to shipment house – 1 week )

Final Lead time:

  • Baseline:  4 weeks
  • Completely out of stock: +2 weeks = 6 weeks
  • New hardware transition: +2 weeks = 8 weeks

if factory is close for holiday, time added on top too.


Other time consume on:

2 – 3 days, for help with answering & sort out order related issue.
2 – 3 days, Purchasing, re-order, follow up logistic, stock count.  

For more details, on most up to date information regarding
Production latest updates, visit the Gaggiuino discord’s –
under official supplier – 
peakcoffee-cc channel.

PM us directly – if you need help with order only issue.


Delivery & Shipment method

To Streamlined Global Checkout:

We in use a flat-rate shipping structure.

Expedited Delivery:

  • We prioritize swift fulfillment by selecting the fastest available courier at the time of shipment.
  • Factors considered:
    1. Destination Country
    2. Real-time Delivery Estimates
    3. Help availability when issues arise.
    4. Past Courier Performance (including customs considerations, delay, fines, and handling errors)



  1.  

Refund
Refund is only by exceptional basis,  before the fulfilment.
As it will cause interruption to the group purchase & shipment process.
Once fulfilment process starts, we’re unable to cancel & refund them. 
The best solution, is to LET your kit on Gaggiuino Discord Marketplace

Please notice these fees, are non-refundable

1) credit card charge 
2) handling & package, insurance
As those are not charge by us

There is a refund fee we need to settle with the credit card company. 
So please
make sure, that’s what you want before ordering.